Satisfaction guaranteed.
If you're not happy,
we're not happy.
OUR GUARANTEE​
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We will walk you through the process and make it as easy for you as possible.
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You will know (in writing) what you’re agreeing to pay for before the day of the session.*
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We will show up where and when we say (Austin traffic permitting!).
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We will produce the photos/videos we promised.
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You will love them or we will re-shoot.
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We will be willing to concept with you to create the strongest ideas possible within your budget and time-frame.
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We’ll be completely honest with you at all times…even if your idea is bad, flat out won’t work or if it is out of our capabilities.
*In rare instances, unexpected things occur around a project or on shoot day that are outside of our control and cannot be anticipated – like an act of God (weather), or illness, or a model’s horrible terrible no good hair day. These may require something “extra” like rescheduling, extra retouching or extra “extras”. These issues and costs will be addressed ASAP. Communication is key!
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REFUND POLICY
Sometimes re-shooting is not possible. If you are truly unhappy with the photos/videos we created, we will be heartbroken but will of course return your money. In the case of a refund, all rights and usage permissions for our work done on this project are immediately revoked. Once photos/videos are released to the client without watermarks a refund is no longer possible.
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CANCELLATION POLICY
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50% of deposit is retained by Austin Pro Photo if client cancels less than 48 hours before the scheduled session and does not reschedule.
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